We represent all of our clients with the same commitment and dedication. Efficient resolution of outstanding receivables requires an agency that approaches the job with an appropriate sense of urgency. We take the actions necessary to support the continued financial health of our clients. We are always willing to take the extra step to ensure that our clients achieve their financial objectives and assist them in meeting their reporting requirements.
We employ an educated and responsible collection staff and we invest deeply in their compliance and operational training. As a result, we have a very low rate of turnover and a higher rate of success. Our seasoned staff is able to deal with objections, and they understand the best way to manage financial concerns, making each collection contact an opportunity to realize a client return.
Our customer service representatives have twenty plus years in the business and are always focused on the specific needs of each client. From account reconciliation, to managing settlement offers, to providing report information in support of our clients own internal audit requirements, our service center has a reputation for meeting deadlines and offering the flexibility that dynamic organizations need. They provide assistance with web training for our client portal. When placements are made, customer service reviews the placement, checks that the financial details are correct, and provides a personalized secure acknowledgment for verification.
When legal sanctions are required, our involvement does not end with the legal referral process. We monitor all accounts awaiting disposition and when court settlements are reached, we ensure financial obligations are met as mandated.
In a litigious world, our compliance department has been very busy compiling the latest regulations, providing internal monitoring of calls and correspondence, and generally supporting the integrity of our organization. Collecting delinquent receivables is an organization’s most difficult public relations challenge; it is the open, ethical approach which results in sustainable returns.
Our sales staff does not move on once a sale is complete. They are the liaison to our client’s organization and are always available to address specific questions or concerns regarding their account. They share pertinent information when compliance requirements change, or when specific court cases and new laws could potentially impact one of our clients. We have a vested interest in our client’s success. In meeting that objective, we are available to consult on their internal collection efforts and prefer to think of ourselves as an extension of their office.
Our new on-line account portal puts clients in control of their delinquent accounts. Clients can access any of their accounts and use the system to process direct payments received in their office. We provide status reports, closed and returned reports, acknowledgement reports, and account status reports. We provide for account information downloads (CSV) in a secure environment. A new placement form is provided to allow a client to fill out new placement records, batch them together and submit them to Security Credit Systems, Inc. The client can also use this function to download a record of the data submitted in a .csv format.
Our on-line payment-portal provides account access to people who want to review their account. It allows them to make payments immediately using a checking account or credit card and also will allow them to schedule payments if a payment plan is preferred. These services will run on a desktop computer, tablet or cell phone.